We’re excited to introduce some new updates aimed at improving your phone number management and call handling capabilities. These enhancements will help streamline your operations and provide better visibility and control over your phone-related configurations.
You can now view both users and workflows linked to a phone number directly within the settings. This feature makes it easier to manage and understand phone number associations and streamline your workflow.
Navigate to Account > Settings > Phone Numbers > Edit configuration to see the user linked to a specific phone number.
If a workflow is linked to the phone number, it will appear under the same section:
Some settings are disabled because they are configurable under workflow options or are not available to use because the number is linked to a workflow.
The linked user is also visible under Account > Settings > Phone Numbers > Number Info:
We’ve made a significant improvement to our IVR handling. When a call is forwarded from IVR/Workflow, the caller’s name will now be displayed on the web app. This replaces the previous display which showed ‘IVR’ instead of the caller’s name, thereby ensuring better clarity and efficiency in call handling.
For call connect scenarios, if the agent does not press a button after receiving the call, a message indicating that no input was detected will now be played before ending the call. Previously, the call used to disconnect instantly. This update provides a clearer communication flow and reduces call handling errors.
Make sure to check out our Product Updates for the latest features and improvements or visit our FAQ for any queries.
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For more details on what’s new, request a demo or contact us if you have any specific questions.
We aim to continuously improve your experience and appreciate your feedback. Stay tuned for more!
