WhatsApp Coexistence is Now Live for All Supported Countries
We are thrilled to announce the general availability of WhatsApp Coexistence! Businesses can now seamlessly integrate their existing WhatsApp Business App with SMBcrm, enabling dual-platform messaging without the risk of bans or service disruptions.
Unsupported Regions & Countries
WhatsApp Business App Coexistence is not supported in the following regions and countries:
- Regions: European Economic Area (EEA), European Union (EU), United Kingdom (UK)
- Countries: Australia, India, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey
Why Enable WhatsApp Coexistence?
This feature ensures uninterrupted communication while unlocking the power of CRM automation, bulk messaging, and advanced analytics—without impacting your existing WhatsApp Business App operations.
Key Benefits
- Seamless Integration – Connect your WhatsApp Business App to SMBcrm in a few easy steps.
- Dual-Platform Flexibility – Continue managing chats both on your mobile app and within SMBcrm.
- Full Chat & Contact Sync – Import up to six months of chat history and all contacts for a unified experience.
- Powerful CRM Features – Leverage bulk messaging, automations, workflows, and interactive templates while keeping your WhatsApp Business App active.
- 100% Compliance with Meta’s Cloud APIs – No risk of bans or policy violations.
What’s New?
- Sync Contacts & Chats – Automatically import your contacts and recent chat history into SMBcrm.
- Manage Conversations Across Platforms – Use both WhatsApp Business App and CRM without disruptions.
- Advanced Messaging Features:
- Bulk WhatsApp Messaging
- Interactive Templates
- WhatsApp Automations
- Voice Notes & In-App Appointment Booking
- Optimized for Business Growth – Continue leveraging WhatsApp Status, Groups, and Calling in the Business App while using CRM-powered messaging.
Getting Started with Coexistence
- Navigate to Settings → WhatsApp → Signup with Facebook
- Follow the on-screen instructions to link your WhatsApp Business App with LeadConnector.
- Scan the QR code to securely connect your existing WhatsApp account.
- Import Contacts & Chat History from WhatsApp Business App to CRM.
- Start Messaging! Manage conversations seamlessly across both platforms.
Important Notes
- Messaging Limitations: Template messages can only be sent through SMBcrm, not the WhatsApp Business App.
- WhatsApp Profile Management: Business profile updates must be done via the WhatsApp Business App.
- Single-Number Restriction: Each WhatsApp Business App account can only have one number under Coexistence.
🔹 Upgrade your business communication today! Coexistence is now enabled by default for all supported countries.
📘 In Case You Missed It: Enhance Your Site with New Prebuilt Mega Menu Templates
