WhatsApp Trigger Links and Automated DND Features Unveiled

WhatsApp: Trigger Links and Automated DND

We’re excited to announce two powerful new features for optimizing your WhatsApp communication: Trigger Links and Automated Do Not Disturb (DND). These tools will enhance your customer engagement and ensure compliance with messaging regulations.

🔗 Trigger Links

Trigger Links allow you to incorporate clickable links into your WhatsApp templates, offering multiple benefits:

• Track Engagement: Monitor which customers click on specific links within your WhatsApp messages.
  
• Power Automations: Set up automated workflows based on link clicks. For example, when a customer clicks on a link, you can automatically send them a 10% discount coupon.
  

This feature enhances your ability to understand customer behavior and respond with targeted actions, improving overall customer engagement and satisfaction.

🛑 Automated DND

To help you manage customer preferences and maintain compliance with WhatsApp messaging regulations, we have implemented Automated Do Not Disturb (DND):

• Automated Opt-Outs: If customers reply with “Stop,” “Unsubscribe,” or “Stop Promotion,” they will automatically be placed on a DND list for WhatsApp communications.
• Easy Re-Engagement: The DND status will be removed only when the customer initiates a reply back to you, ensuring that they have control over their communication preferences.

This feature ensures you respect customer preferences and helps maintain a positive customer experience by preventing unwanted messages.

Explore how these new features can revolutionize your outreach strategy and provide a more tailored communication experience for your customers.

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