We are excited to introduce a powerful new feature: Support for Snippets under the WhatsApp action in Workflows. With this update, you can now create and use predefined message templates, called snippets, in your WhatsApp Workflow automations. This allows you to streamline responses, enhance efficiency, and maintain consistent communication with your customers.
Support for Snippets
Unlike WhatsApp Marketing and Utility Templates, which require Meta’s pre-approval, snippets do not need to be approved by Meta. This gives you full flexibility to create and change your messages on the fly. You can customize the entire text in a snippet without worrying about the approval process that is necessary for templates where only the variables can be altered.
Once a customer sends a message, a service conversation is opened for 24 hours, during which you can send an unlimited number of snippets without incurring additional charges.
You can take full advantage of this feature, as the first 1,000 service conversations each month are free of cost, helping you save significantly while enhancing communication.
You can now include WhatsApp message snippets in your automated workflows, allowing you to send predefined responses or promotional messages through the WhatsApp channel.
Snippets enable you to create templates for frequently used messages, making it easier to send common replies, promotional content, or any routine communication quickly.
Enhance your snippets by incorporating custom values or trigger links, ensuring that each message is personalized to the recipient.
Using snippets within a WhatsApp service conversation allows you to send unlimited messages within a 24-hour window from the last inbound message. This means you only incur messaging costs once per 24-hour period, even if multiple snippets are sent. Additionally, the first 1,000 service windows each month are completely free, maximizing cost-efficiency.
Take advantage of this new feature to enhance your customer communication and streamline your workflow processes.
Check out our latest article: Introducing New Templates to Elevate Your Marketing Efforts
