CRM for Hospitality & Restaurants
Fill more seats, earn more reviews, and build lasting guest relationships for restaurants, hotels, and event venues
Trusted by hospitality businesses to automate customer engagement, streamline operations, and drive growth.
Challenges in Hospitality
These common pain points hold hospitality businesses back from growing. SMBcrm was built to solve them.
Empty Tables & Rooms
Without proactive outreach, you rely on walk-ins and third-party platforms that take hefty commissions. Filling slow nights and off-peak seasons is an uphill battle.
One-and-Done Guests
Most guests visit once and never return -- not because the experience was bad, but because you have no system to bring them back with timely offers and reminders.
Reputation Management Gaps
A single bad review can cost thousands in lost revenue. Without a system to proactively request reviews, negative ones dominate your online presence.
How SMBcrm Solves It
Purpose-built tools for hospitality businesses to automate, engage, and grow.
Reservation & Booking Management
Let guests book tables, rooms, or event spaces online with automated confirmation texts and email reminders to reduce no-shows.
Automated Guest Follow-Ups
Send post-visit thank-you messages, birthday offers, and seasonal promotions that keep guests coming back again and again.
Review Generation Engine
Automatically request Google and TripAdvisor reviews after each visit to build a stellar online reputation that attracts new guests.
SMS & Email Campaigns
Run targeted campaigns for happy hours, special events, holiday menus, and loyalty rewards directly to your guest database.
Guest Database & Segmentation
Track guest preferences, visit history, and spending to create personalized experiences and targeted marketing campaigns.
Measurable Impact for Hospitality
Increase in repeat guest visits
More online reviews generated monthly
Built for Hospitality Businesses
SMBcrm works for a wide range of hospitality businesses, from solo practitioners to multi-location organizations.
Ready to fill more seats and earn more reviews?
Start your 14-day free trial and see how SMBcrm can help your hospitality business capture more leads, automate communications, and grow revenue.
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