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4 Features

Capture Every Lead

Turn website visitors into qualified leads with live chat, smart forms, surveys, and online booking — all connected to your CRM automatically.

Live chat widget for your website
Smart forms with automation triggers
Online booking with calendar sync
Survey builder with conditional logic
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Capture Leads 24/7

Every touchpoint on your website becomes a lead capture opportunity — from live chat to smart forms to self-service booking.

  • Chat widget converts visitors instantly
  • Forms trigger automated follow-ups
  • Calendar syncs with Google & Outlook
Try it free
app.smbcrm.com
Lead Capture features in SMBcrm

Leads Captured

847

Form Submissions

234/wk

Booking Rate

73%

Lead Capture

Included Features

Everything you need in one powerful suite.

Web Chat & Live Chat

Engage website visitors in real time with a customizable chat widget that captures leads and routes conversations to your unified inbox.

  • Real-time visitor messaging
  • Templated responses for speed
  • Automatic lead capture and routing

Forms

Build custom lead capture forms with a drag-and-drop builder, conditional logic, and automatic workflow triggers on submission.

  • Drag-and-drop form builder
  • Conditional logic and custom fields
  • Workflow triggers on submission

Surveys

Create surveys to gather customer feedback and qualify leads with conditional logic and automation triggers.

  • Survey builder with templates
  • Conditional logic for branching
  • Automation triggers on completion

Online Booking & Scheduling

Let customers self-book appointments with simple, round-robin, or class calendars that sync with Google and Outlook.

  • Simple, round-robin, and class calendars
  • Google and Outlook calendar sync
  • Automated confirmations and reminders
How It Works

Simple, Powerful, Effective

1

Connect

Integrate your existing tools and import your data in minutes.

2

Configure

Set up automations and customize to match your workflow.

3

Grow

Watch your efficiency and revenue increase automatically.

Explore More

Other Feature Categories

CRM & Sales

5 features

Websites & Funnels

4 features

Communication

6 features

Automation

5 features

AI Features

5 features

Social Media

4 features

Payments & Commerce

6 features

Memberships & Education

4 features

Reputation & Growth

3 features
View all features
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Join businesses already using SMBcrm to capture more leads, build better relationships, and close more deals.

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