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Communication 8 Features

Connect Everywhere, Seamlessly

Keep messages in one inbox, make calls with the built-in phone system, and meet face to face in Meeting Room.

  • Unified inbox for all channels
  • Built-in phone system with VoIP
  • Two-way SMS conversations
  • Power dialer for outbound calls
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Platform Preview

One Inbox, Every Channel

Every conversation from every channel flows into one unified inbox your team can manage together.

  • SMS, email, and chat in one view
  • Automated follow-up sequences
  • Team collaboration built in
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Communication features in SMBcrm

Messages Today

342

Message Status

Delivered

Reply Owner

Assigned

Sample metrics shown in the cards.

Communication

Explore the tools

Choose a tool to see details or how it fits into a workflow. Availability and usage charges vary by plan and feature.

How It Works

How communication works

  1. Unify

    Bring SMS, email, web chat, social, and your phone system into one shared inbox.

  2. Respond

    Reply from any channel in a single thread and route conversations to the right person.

  3. Never miss

    Missed-call text-back and automations keep every conversation moving 24/7.

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Guides and updates for this workflow

See setup ideas and specific product changes before choosing your next step.

Common Questions

Frequently Asked Questions

Does SMBcrm include a phone system?
Yes. Every plan includes a built-in VoIP phone system with local and toll-free number options, call recording, voicemail, and a power dialer for outbound calling campaigns.

Can I send SMS messages from SMBcrm?
Yes. Send and receive SMS and MMS messages directly from your CRM. Two-way texting is built in, and you can automate SMS follow-ups, appointment reminders, and marketing campaigns.

What is the unified inbox?
The unified inbox brings all your customer conversations — email, SMS, phone calls, web chat, social media DMs, and Google Business messages — into one view so your team never misses a message.

Does SMBcrm support email marketing?
Yes. Send broadcast emails, drip campaigns, and automated sequences with a built-in drag-and-drop email builder, pre-designed templates, and detailed analytics including open rates, click rates, and revenue attribution.

Can multiple team members share the same inbox?
Yes. The unified inbox supports team collaboration with conversation assignment, internal notes, and real-time presence indicators so your team can work together efficiently.
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Continue this workflow

  1. CRM & Sales

    See the contact behind each conversation

  2. Automation

    Route replies and schedule follow-up

  3. Lead Capture

    Turn an inquiry into an appointment
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60-day money-back guarantee

Ready to put Communication to work?

Replace a dozen point tools with one platform built to capture leads, automate follow-up, and grow revenue.

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  1. 60-day money-back guarantee

    Eligible Startup and Professional initial subscription fees only. Usage and add-ons are excluded. Read the refund terms.

  2. No setup fees

    Plan your setup with training and support

  3. Cancel anytime

    No long-term contracts, stay because you want to