Terms of Service
1. Acceptance of Terms
By accessing or using SMBcrm's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
2. Use License
Permission is granted to temporarily access and use SMBcrm's services for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose
- Attempt to decompile or reverse engineer any software
- Remove any copyright or other proprietary notations
- Transfer the materials to another person
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
4. Service Availability
We strive to provide 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability.
5. Payment Terms
Paid services are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly set forth in these Terms or as required by law.
6. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.
7. Limitation of Liability
SMBcrm shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.
9. Contact Information
Questions about the Terms of Service should be sent to us at [email protected].
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Name and contact information
- Billing and payment information
- Business information
- Communications with us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with:
- Service providers who assist in our operations
- Professional advisors
- Law enforcement when required by law
4. Data Security
We implement appropriate security measures to protect your personal information. This includes encryption, secure servers, and regular security audits.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations.
6. Your Rights
You have the right to access, update, or delete your personal information. You can do this through your account settings or by contacting us directly.
7. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected].
GDPR Compliance
1. Our Commitment to GDPR
SMBcrm is committed to ensuring the security and protection of personal information that we process, and to providing a compliant and consistent approach to data protection.
2. Data Controller
SMBcrm acts as a Data Controller for customer account information and as a Data Processor for customer data stored within our platform.
3. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary for the performance of a contract
- Legitimate Interest: Processing necessary for our legitimate business interests
- Consent: Where you have given explicit consent
- Legal Obligation: Processing necessary for compliance with legal obligations
4. Your GDPR Rights
Under GDPR, EU residents have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
5. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. Contact our DPO at [email protected].
6. International Data Transfers
For transfers of data outside the EEA, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
7. Data Processing Agreement
We offer a Data Processing Agreement (DPA) to all customers who require one. Contact us to request a copy.
8. Breach Notification
In the event of a data breach, we will notify affected parties and relevant supervisory authorities within 72 hours as required by GDPR.
Cookie Policy
1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Required for the website to function properly
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to deliver relevant advertising
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function. They include session cookies for authentication and security.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. This helps us improve our services.
Marketing Cookies
We use marketing cookies to track visitors across websites and display relevant advertisements.
4. Managing Cookies
You can control and manage cookies in your browser settings. Please note that removing or blocking cookies may impact your user experience.
5. Cookie Consent
When you first visit our website, you will be asked to consent to our use of cookies. You can change your preferences at any time through our cookie settings.
6. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and recommend reviewing the privacy policies of these third parties.
7. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about our use of cookies, please contact us at [email protected].