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6 Features

Connect Everywhere, Seamlessly

Reach customers on their preferred channel — all conversations unified in one inbox. Built-in phone system, SMS, email, and more.

Unified inbox for all channels
Built-in phone system with VoIP
Two-way SMS conversations
Power dialer for outbound calls
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One Inbox, Every Channel

Every conversation from every channel flows into one unified inbox your team can manage together.

  • SMS, email, and chat in one view
  • Automated follow-up sequences
  • Team collaboration built in
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Communication features in SMBcrm

Messages Today

342

Delivery Rate

99.2%

Avg. Response

< 5 min

Communication

Included Features

Everything you need in one powerful suite.

Unified Inbox

All your conversations in one place — SMS, email, Facebook, Instagram, Google Business, WhatsApp, and web chat unified for your team.

  • Every channel in one inbox
  • Team collaboration and assignment
  • Full conversation history per contact

2-Way SMS

Send and receive text messages in real time with templates, drip sequences, and bulk SMS marketing campaigns.

  • Real-time two-way texting
  • SMS templates and drip campaigns
  • Bulk SMS marketing with tracking

Email Marketing

Design professional email campaigns with a drag-and-drop builder, behavior-based triggers, drip sequences, and detailed analytics.

  • Drag-and-drop email builder
  • Behavior-based triggers and drip sequences
  • Open, click, and conversion analytics

Phone System

Built-in VoIP phone system with local and toll-free numbers, call tracking, recording, transcription, and missed-call text back.

  • Local and toll-free numbers
  • Call tracking, recording, and transcription
  • Missed-call text back automation

Power Dialer

Rapid outbound dialing that auto-skips unanswered calls and drops voicemails, so your team can reach more prospects faster.

  • Rapid sequential outbound dialing
  • Auto-skip unanswered calls
  • One-click voicemail drop

IVR

Interactive voice response menus to route incoming calls to the right department or team member automatically.

  • Custom call routing menus
  • Department and team routing
  • Professional phone tree setup
How It Works

Simple, Powerful, Effective

1

Connect

Integrate your existing tools and import your data in minutes.

2

Configure

Set up automations and customize to match your workflow.

3

Grow

Watch your efficiency and revenue increase automatically.

Explore More

Other Feature Categories

CRM & Sales

6 features

Lead Capture

4 features

Websites & Funnels

4 features

Automation

5 features

AI Features

9 features

Social Media

5 features

Advertising

6 features

Payments & Commerce

6 features

Memberships & Education

4 features

Reputation & Growth

3 features

Client Portal

7 features
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