CRM for Beauty Salons & Spas
Reduce no-shows, fill last-minute openings, and keep clients coming back with a CRM built for beauty and wellness professionals
Trusted by beauty & salon businesses to automate customer engagement, streamline operations, and drive growth.
Challenges in Beauty & Salon
These common pain points hold beauty & salon businesses back from growing. SMBcrm was built to solve them.
No-Shows That Kill Your Revenue
A single no-show means an empty chair and lost income you can never recover. Without automated reminders and confirmation workflows, last-minute cancellations and forgotten appointments eat into your bottom line every week.
Clients Who Don't Rebook
Happy clients walk out the door and forget to schedule their next appointment. Weeks turn into months, and by the time you reach out manually -- if you remember at all -- they've already found another stylist.
Inconsistent Online Reputation
Your best clients love your work but never leave reviews. Meanwhile, one negative review sits at the top of your Google profile because you don't have a systematic way to generate positive feedback after every visit.
How SMBcrm Solves It
Purpose-built tools for beauty & salon businesses to automate, engage, and grow.
Smart Appointment Reminders
Send automated text and email reminders with one-tap confirmation to dramatically cut no-shows and keep your schedule full.
Automatic Rebooking Sequences
Trigger a rebooking reminder when a client hasn't visited in their typical interval -- whether that's 4 weeks for a haircut or 6 weeks for color.
Review Request Automation
Automatically ask happy clients for a Google review right after their appointment while the experience is still fresh.
Lead Capture & Nurture
Capture inquiries from your website, Instagram, and Google profile into one system and follow up automatically so new clients book their first visit.
Client Communication Hub
Text clients about openings, send aftercare instructions, and manage all conversations from one inbox instead of your personal phone.
Measurable Impact for Beauty & Salon
Reduction in no-shows with automated confirmation texts
Average response time to new client inquiries
Built for Beauty & Salon Businesses
SMBcrm works for a wide range of beauty & salon businesses, from solo practitioners to multi-location organizations.
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