CRM for State & Local Government
Streamline citizen engagement, automate service requests, and improve response times for city, county, and state agencies
Trusted by government businesses to automate customer engagement, streamline operations, and drive growth.
Challenges in Government
These common pain points hold government businesses back from growing. SMBcrm was built to solve them.
Slow Citizen Response Times
Residents expect fast answers to service requests, permit inquiries, and complaints. When requests land in email inboxes or voicemail, response times balloon and public trust erodes.
Siloed Departmental Data
Citizen information scattered across departments means duplicate records, dropped requests, and no single view of resident interactions across public works, permitting, and code enforcement.
Manual, Paper-Heavy Processes
Spreadsheets, paper forms, and outdated workflows waste staff time and create bottlenecks in permit approvals, service delivery, and interdepartmental coordination.
How SMBcrm Solves It
Purpose-built tools for government businesses to automate, engage, and grow.
Citizen Request Management
Capture service requests from web forms, phone, email, and text into a single queue with automated routing to the right department and real-time status tracking.
Automated Status Notifications
Keep citizens informed with automated SMS and email updates as their permit application, service request, or case progresses through each stage.
Multi-Department Pipelines
Track workflows across departments with customizable pipeline stages for permitting, code enforcement, public works, parks and recreation, and more.
Digital Forms & Applications
Replace paper applications with mobile-friendly digital forms for permits, registrations, complaints, and service requests that feed directly into your CRM.
Reporting & Accountability Dashboards
Track response times, resolution rates, and departmental performance with dashboards that support transparency goals and public accountability requirements.
Measurable Impact for Government
Faster citizen response times with automated routing
Of citizen requests tracked from intake to resolution
Built for Government Businesses
SMBcrm works for a wide range of government businesses, from solo practitioners to multi-location organizations.
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