Team only
Incoming WhatsApp calls ring your selected team members.
Voice AI
An AI agent ready to take the call.
Help callers get answers, take the next step or reach your team. Configure a Voice AI agent around your business knowledge, booking needs and handoff rules.
AI usage, phone charges and channel eligibility apply. Agent versioning is available through Labs.
Business knowledge
Configured call actions
Team handoffs
Test before publishing
Prepare the conversation
Set the knowledge. Choose the actions. Hear the result.
A useful phone agent needs more than a greeting. Decide what it should answer, what it can change and where a caller goes when they need a person.
Answer from your business knowledge
Give the agent the information it should use for questions about your services, hours and next steps. Test the answers before customers rely on them.
Connect the actions a caller needs
Configure supported booking, CRM or external-tool actions. A speech-to-speech agent can use selected MCP tools during the call when its model and connected app support them.
Define the handoff
Decide which calls your team should handle and configure the route. Test the transfer through a phone call before using it with customers.
WhatsApp calling
Choose who answers each incoming call.
Use an existing Voice AI agent for an eligible WhatsApp number. You can give your team the first chance to answer or send calls straight to AI.
Team, then Voice AI
Give your team the first chance to answer. The selected AI agent takes over after the configured wait if nobody picks up.
Voice AI only
Route the incoming WhatsApp call directly to your chosen agent.
WhatsApp Calling must be available and enabled for the number. Configure routing and test the selected agent before accepting customer calls; channel and usage charges may apply.
Reviewable changes
Improve your agent without editing the live version.
Voice AI versioning separates a working draft from the configuration callers are using. Test changes before publishing, then review how the agent performs in real conversations.
Create a draft
Prepare prompt or configuration changes while the current version continues handling calls.
Test and compare
Try the revised behavior, then review what changed between versions before deciding to publish.
Publish when ready
Make the reviewed version live. An eligible earlier version can be restored if you need to return to it.
Monitor real conversations
Review call activity and use Agent Health to evaluate recent transcripts. Self Healing prepares improvements for your review; applying them remains your decision.
Versioning supports prompt-based Standard and Realtime agents, with one draft and up to 20 saved versions per agent. It does not cover Flow-Based Builder agents. Agent Health needs usable transcripts, and its evaluations use a sample of conversations.
Connected tools
Look up information during the call.
Supported speech-to-speech agents can use MCP connections to work with external apps during a conversation. Connect a compatible app or custom server, select the tools it may use, and explain when each tool belongs in the call.
For example, a caller can ask about availability and the agent can check a connected calendar. Booking or changing an appointment requires the relevant tool and account permission.
Model and app compatibility vary. Test the selected tools and inspect their results. A test call can perform real actions in a connected account.
Common questions
Before you connect your calls.
What can a Voice AI agent do for my business?
A Voice AI agent can answer calls, use your business knowledge to respond to questions, and perform configured actions such as checking appointments or routing a call. You choose its instructions, knowledge, tools and handoff behavior, then test those choices before assigning live calls.
Can Voice AI answer incoming WhatsApp calls?
Yes, where WhatsApp Calling is available for your connected number. You can ring your team only, send incoming calls directly to an existing Voice AI agent, or let the team answer first and use AI if nobody picks up. Each eligible number has its own routing settings.
Can I test changes while the current agent stays live?
Yes. Voice AI Agent Versioning lets supported prompt-based Standard and Realtime agents keep a separate draft for testing. Compare configurations before publishing, or restore an eligible earlier version. Versioning is a Labs feature and does not support agents made with the Flow-Based Builder.
Can Voice AI use my other business apps during a call?
Supported speech-to-speech agents can use selected tools from a connected MCP app or compatible custom server. This can support a live lookup or action, such as checking a connected calendar. Compatibility depends on the voice model and available tools. The connected account’s permissions still apply.
Does Self Healing update my live agent on its own?
No. Agent Health can evaluate recent call transcripts and use Prompt Optimizer to prepare and test proposed improvements. You review the results and prompt changes before applying them. Monitoring requires usable transcripts and applicable AI usage capacity.
Is a browser test enough before going live?
A browser call helps you check the greeting, knowledge and supported actions. Call transfers and other phone-dependent behavior need testing through an actual phone connection. Connected tools can perform real actions during tests, so choose appropriate test data and review what happened.
How is Voice AI usage billed?
Voice AI is usage-based, with eligible usage covered by the AI Employee add-on according to its allowance and fair-use terms. Normal phone usage charges still apply. Check the AI Features page for current coverage, and review the relevant channel and integration charges before activating your agent.
See AI Employee coverage and usage for the full billing explanation.
60-day money-back guarantee
Plan how your next call gets answered.
Choose the questions and actions your agent should handle, then test the call and the route to your team.
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60-day money-back guarantee
Eligible Startup and Professional initial subscription fees only. Usage and add-ons are excluded. Read the refund terms.
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No setup fees
Plan your setup with training and support
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Cancel anytime
No long-term contracts, stay because you want to