Mixed Consent Support Added to Chat Widget A2P Registration

Businesses can now use a mixed use case in the chat widget A2P registration flow. This makes it possible to collect separate consent for marketing and informational messages through a single widget.

What changed

A Mixed message type is now available alongside the existing marketing and transactional options in the chat widget flow.

When this option is selected:

• The campaign use case is assigned automatically based on account type
• The generated chat widget includes two separate consent checkboxes
• Each checkbox includes its own locked disclosure text
• Contacts can opt into marketing only, informational only, or both
• Neither consent checkbox is pre-selected
• Consent language, STOP and HELP disclosures, and compliance fields are system-controlled and cannot be edited

Why it matters

Previously, businesses that needed both marketing and informational messaging had to use a self-serve registration path instead of the pre-built widget flow.

With this update, mixed-use campaigns can be registered through the chat widget flow with clearer consent separation and built-in compliance language. For teams using SMBcrm for communication workflows, this creates a more streamlined setup and may help reduce registration issues.

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Need Help Applying This Update?

If you’d like help rolling this out in SMBcrm, visit Support or request a demo.