SMBcrm vs Freshsales
The whole growth stack, not just a sales CRM
Quick Comparison
Pricing
Best For
Businesses that want sales AND marketing working together out of the box
Pure sales teams that want an affordable per-seat CRM and handle marketing elsewhere
Plan Details
Think SMBcrm may fit your needs better than Freshsales? Compare plans or schedule a demo — backed by a 60-day money-back guarantee.
Detailed Comparison
See how SMBcrm stacks up against Freshsales across the features that matter most to growing businesses.
Compare Plans and Costs
Plan pricing and product scope differ. Compare SMBcrm with Freshsales based on the users, features, add-ons, and usage your business needs.
SMBcrm
Startup includes 2 users; Professional and Enterprise include unlimited users
Freshsales
Competitor pricing and packaging can change. Confirm current plan terms, regional pricing, taxes, discounts, add-ons, and contract requirements with the vendor before purchasing. SMBcrm usage-based charges may apply.
Freshsales is priced per user, while broader marketing journeys may involve Freshmarketer or another product. Compare seats, required Freshworks products, add-ons, and channel usage with the applicable SMBcrm plan.
Freshsales U.S. annual-billing list prices and plan features verified August 26, 2026. Broader marketing journeys may require Freshmarketer or another Freshworks product. View official Freshsales pricing and plan details.
Why Businesses Consider SMBcrm Instead of Freshsales
Sales and Marketing in One System
No Freshsales-plus-Freshmarketer juggling. Lead capture, nurture sequences, pipeline, and post-sale reviews share one contact record and one automation builder.
Different User-Pricing Models
Freshsales charges per user. SMBcrm Startup includes 2 users, while Professional and Enterprise include unlimited users, so compare costs at your expected headcount.
Compare the Full Channel Mix
SMBcrm includes two-way SMS, missed-call text-back, funnels, websites, booking with reminders, and reputation workflows. Confirm the Freshworks products and integrations needed for the same scope.
Optional AI Capabilities
AI availability and usage vary by feature. SMBcrm offers AI Employee as an optional add-on, while Freshsales includes or sells Freddy AI capabilities according to plan and feature.
We'll move your data from Freshsales — free
Switching CRMs feels risky because of the move. So we do it for you: our team migrates your contacts, pipelines, and notes, helps rebuild your automations, and walks your team through setup — at no charge, on every plan.
Your customer history arrives intact — imported, deduplicated, and organized.
We help recreate your follow-up sequences and workflows, often better than before.
Unlimited group training plus 24/7 chat, ticket, and Zoom support on every plan.
If it's not the right fit, you get a full refund — no questionnaires, no retention calls.
Ready to switch from Freshsales?
Get started risk-free with our 60-day money-back guarantee and experience the difference. Our team will help you migrate your data.
60-day money-back guarantee on all plans.
Still comparing options? See the top Freshsales alternatives
Ready to switch from Freshsales?
Compare CRM, marketing, automation, support, and pricing to decide whether SMBcrm fits your business.
60-day money-back guarantee
Full refund within 60 days if SMBcrm isn't right for you
No setup fees
Get started in minutes, we handle the heavy lifting
Cancel anytime
No long-term contracts, stay because you want to