SMBcrm vs Freshsales
The whole growth stack, not just a sales CRM
Quick Comparison
Pricing
Best For
Businesses that want sales AND marketing working together out of the box
Pure sales teams that want an affordable per-seat CRM and handle marketing elsewhere
Plan Details
Think SMBcrm may fit your needs better than Freshsales? Compare plans or schedule a demo — backed by a 60-day money-back guarantee.
Detailed Comparison
See how SMBcrm stacks up against Freshsales across the features that matter most to growing businesses.
Compare Plans and Costs
Plan pricing and product scope differ. Compare SMBcrm with Freshsales based on the users, features, add-ons, and usage your business needs.
SMBcrm
Startup includes 2 users; Professional and Enterprise include unlimited users
Freshsales
Competitor pricing and packaging can change. Confirm current plan terms, regional pricing, taxes, discounts, add-ons, and contract requirements with the vendor before purchasing. SMBcrm usage-based charges may apply.
Freshsales is priced per user, while broader marketing journeys may involve Freshmarketer or another product. Compare seats, required Freshworks products, add-ons, and channel usage with the applicable SMBcrm plan.
Freshsales U.S. annual-billing list prices and plan features verified September 23, 2026. Broader marketing journeys may require Freshmarketer or another Freshworks product. View official Freshsales pricing and plan details.
Why Businesses Consider SMBcrm Instead of Freshsales
Sales and Marketing in One System
No Freshsales-plus-Freshmarketer juggling. Lead capture, nurture sequences, pipeline, and post-sale reviews share one contact record and one automation builder.
Different User-Pricing Models
Freshsales charges per user. SMBcrm Startup includes 2 users, while Professional and Enterprise include unlimited users, so compare costs at your expected headcount.
Compare the Full Channel Mix
SMBcrm includes two-way SMS, missed-call text-back, funnels, websites, booking with reminders, and reputation workflows. Confirm the Freshworks products and integrations needed for the same scope.
Optional AI Capabilities
AI availability and usage vary by feature. SMBcrm offers AI Employee as an optional add-on, while Freshsales includes or sells Freddy AI capabilities according to plan and feature.
Plan your move from Freshsales
Free migration includes unlimited contact and company records that your current system can export and SMBcrm can feasibly import. Confirm source fields and import compatibility first. Other records and rebuilding work need a separately agreed scope.
Read the CRM switching checklistCheck contact and company exports, field mapping, and sample imports. Confirm any other records, history, or attachments separately.
Identify the follow-up rules to recreate and agree on the help needed. Test replies, booking, and sending restrictions before activation.
Group training and 24/7 support are included. Four one-on-one sessions are included with Professional and Enterprise; Startup can add them at signup.
Review record totals and test the workflow with your team. Keep your source records available until you have verified the move.
Ready to switch from Freshsales?
Compare CRM, marketing, automation, support, and pricing to decide whether SMBcrm fits your business.
60-day money-back guarantee
Eligible Startup and Professional initial subscription fees only. Usage and add-ons are excluded. Read the refund terms.
No setup fees
Plan your setup with training and support
Cancel anytime
No long-term contracts, stay because you want to
Still comparing options? See the top Freshsales alternatives