Build AI Agents From a Prompt
Describe the agent you need in plain English, or start from a ready-made use case. It runs in chat or on triggers you set, works only with the skills you approve, and answers from a knowledge base you choose. When a conversation gets complicated, it hands off to your team.
From prompt to published agent
- 1
Describe the agent
Write what you need in plain English, or start from a use case like Knowledge Base Assistant or Email Campaign.
- 2
Set the guardrails
Choose triggers, approve skills, attach your knowledge base, and toggle capabilities like web search and image generation.
- 3
Publish, then test
Nothing runs until you publish. Once it's published, test the agent, watch how it handles real questions, and refine the instructions any time.
What will you put an agent on?
Start from a prompt like these, or pick a starter use case: Knowledge Base Assistant, Community Moderator, Email Campaign, or Social Media Posting.
“Follow up with leads who haven't replied in 3 days.”
Slow follow-up is where deals die. Put an agent on it.
“Tag new contacts as VIP when their deal value is over $10k.”
Your pipeline stays organized without anyone touching it.
“Handle inbound chat questions using my knowledge base and hand off complex ones to a human.”
After-hours questions get answers from your content, not guesses.
You decide what it can do
You control what an agent can reach, what it knows, and when it runs. Nothing is switched on that you didn't switch on yourself.
Only the skills you allow
There are 420+ CRM skills, covering contacts, conversations, calendars, invoices, emails, and more. Turn each one on or off. An agent can only touch what you've allowed.
Answers from your own content
Attach a knowledge base so answers come from material you approved. Web search and image generation are separate switches, off unless you turn them on.
Triggers you define
Agents run when you say: on a chat message, a form submission, or a lead tag being added or removed. Or run them on demand in chat.
A person can take over
Write a handoff rule into the instructions so complex conversations go to your team. The agent handles the routine, and your people handle the judgment calls.
420+ skills, selectable one by one.
Want to watch us build one and put it live, guardrails and all?
Bring a follow-up task you're doing by hand. We'll show you how an agent would handle it, and exactly where the guardrails sit.
Part of Agent Studio, inside your CRM
Super Agents
BetaPrompt-based. Give them a prompt, knowledge, and permissions, and they run in chat or on triggers. Best when you'd rather describe the outcome than draw the steps.
Flow Agents
A visual builder for step-by-step agents connected to APIs and knowledge bases. Best when you want to define each step yourself.
Super Agents live in Agent Studio, which is available on every plan and billed pay-per-use at model token rates. There's no tier to unlock. You build an agent, publish it, and pay for the usage it runs.
The separate AI Employee add-on covers your other AI usage: Growth ($97/mo) includes a monthly allowance across Conversation AI, Voice AI, Content AI, and Reviews AI, and Unlimited ($147/mo) makes those unlimited and adds generous Ask AI usage. Available on any plan, and included with Enterprise.
Super Agents is currently in beta.
Building pages, not agents? That's AI Studio, our AI page builder, included with every plan.
Frequently Asked Questions
What are Super Agents in SMBcrm?
How are Super Agents different from Flow Agents?
Do I control what a Super Agent can do?
How are Super Agents billed?
Is Super Agents the same as AI Studio?
What does beta mean for Super Agents?
Ready to put an agent on it?
Start with one follow-up task, scope what the agent can touch, and publish when you're ready. Your CRM already has everything it needs.
60-day money-back guarantee
Full refund within 60 days if SMBcrm isn't right for you
No setup fees
Get started in minutes, we handle the heavy lifting
Cancel anytime
No long-term contracts, stay because you want to