Rental customers can cancel an upcoming booking through a link in their confirmation or reminder message. A valid cancellation does not require staff approval.
Cancellation links in booking messages
Cancellation links are included automatically in Rentals booking confirmations and reminders. No extra setup is needed for that flow. To add the link to a custom message, use {{rentalBooking.cancellation_link}}.
The customer follows the link, reviews the booking and confirms the cancellation. They can also leave an optional reason, which is saved with the booking.
Bookings can be cancelled before their start time. To set an earlier cutoff, open Global Settings → Booking Settings and configure the cancellation-link expiry in minutes, hours or days.
What cancellation changes
If the booking contains multiple listings, they are cancelled together. An expired or already-used link shows a message instead of allowing another cancellation.
Cancellation does not automatically refund payments or security deposits. Your team still needs to review and process any refund separately.
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