Two-Way Sync Improved for Single-Service Appointments

SMBcrm now keeps single-service appointments in sync when a connected third-party calendar changes the event.

What changed

Previously, if a service appointment was rescheduled or canceled directly from a connected third-party calendar, the calendar event could update while the SMBcrm appointment record did not.

For single-service appointments, those changes now sync back to SMBcrm. A reschedule or cancellation made from a connected calendar updates the calendar event and the service appointment together.

Where the update appears

For single-service appointments, changes made from connected third-party calendars now appear correctly in:

• Calendar view
• Appointment list view
• Appointment details

How to use it

No setup is needed. For single-service appointments, reschedule or cancel from a connected third-party calendar, and the change syncs back automatically.

For multi-service appointments, direct changes made from third-party calendars are not yet synced back to the service appointment. Continue managing schedule changes for multi-service appointments inside SMBcrm to avoid mismatched appointment and calendar records.

Why it matters

This reduces double-booking risk when a single-service appointment is changed outside SMBcrm. It also keeps appointment times and statuses aligned across the calendar, appointment list, and appointment details.

In Case You Missed It

You can also read Jotform Actions and Triggers Added to Workflows.

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