SMBcrm now makes it easier to identify which marketplace app or custom provider sent a message in Conversations. Message details can display the app name and app ID for messages sent through OAuth-connected marketplace apps.
What changed
Previously, it was not always clear which app sent a message, which could make troubleshooting harder. Now, when a message is sent through a marketplace app or custom provider, the message details can show:
- App name
- App ID
This gives teams more context when reviewing messages, managing connected integrations, or investigating message issues in SMBcrm communication tools.
How to view the app source
Open a conversation, select a message, and view the message details. If the message was sent through an OAuth-connected marketplace app, SMBcrm shows the app name and ID in the details panel.
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Need Help Applying This Update?
If you’d like help rolling this out in SMBcrm, visit Support or request a demo.