SMBcrm has improved the audio transcription capabilities that power Conversations AI across customer conversations.
These updates help the AI better understand customer intent from voice interactions, so responses can be more accurate and natural.
What Changed
Conversations AI now provides:
- Higher transcription accuracy for voice messages and audio notes
- Expanded support for additional languages
- Improved reliability and stability during audio processing
Better Voice Understanding
Conversations AI now uses an enhanced speech recognition engine for audio messages. This improves recognition of natural speech patterns, conversational language, accents, and pronunciation variations.
The update also improves performance when processing noisy or lower-quality audio recordings, helping support more consistent customer communication workflows.
Expanded Language Support
Audio transcription now supports additional languages, including:
- Arabic
- Belarusian
- Bengali
- Bosnian
- Croatian
- Gujarati
- Hebrew
- Kannada
- Macedonian
- Marathi
- Persian, also known as Farsi
- Serbian
- Slovenian
- Tagalog
- Tamil
- Telugu
- Urdu
Existing support continues for major languages such as English, Spanish, French, German, Portuguese, Hindi, Japanese, Korean, Chinese, Italian, Dutch, Turkish, Vietnamese, Thai, and many others.
More Reliable Audio Processing
Audio processing also includes improvements for transcription edge cases, recovery from processing failures, reduced transcription interruptions, and more consistent voice-to-text performance across supported channels.
Availability
These enhancements are automatically available for users who have enabled Respond to Audio in their Bot Settings. No additional setup or configuration is required.
In Case You Missed It
For another recent platform update, read Contact Tag Updates Now Require Confirmation.
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