Embed Any Chat Widget Inline on Your Pages
SMBcrm now supports Embedded placement for every supported Chat Widget type. This expands your communication tools beyond floating bubbles by letting teams place the full conversation experience directly inside a page section.
What changed
Previously, the Sticky or Embedded placement option was available only for Live Chat and Voice AI. Other chat widget types appeared as a floating chat bubble in the bottom-right corner, even when the widget was added within a specific section of a page.
Embedded placement is now available for:
- All-in-One Chat
- Email/SMS
- Live Chat
- Voice AI
How embedded placement works
In the Chat Widget Builder, select any supported Chat Widget type and choose either Sticky or Embedded under the widget placement settings.
When Embedded placement is selected, the widget:
- Opens automatically within the page.
- Appears as an always-open inline chat experience.
- Does not show the floating chat bubble.
- Does not display the initial prompt popup.
- Cannot be minimized.
- Uses dimensions optimized for an embedded layout.
For All-in-One Chat, visitors can choose among the available communication channels and move between them without leaving the embedded widget experience.
The Chat Widget Builder preview also adapts to show the inline experience. Settings and controls that apply only to floating chat bubbles are automatically hidden when Embedded placement is selected.
Why it matters
Embedded chat gives businesses more control over where and how conversations happen across digital experiences, including:
- Landing pages and funnels
- Website pages
- AI-powered experiences
- Contact and support pages
- Custom embedded layouts
Instead of requiring visitors to use a floating bottom-right chat bubble, teams can make messaging a native part of the page experience and create more contextual customer journeys.
Need Help Applying This Update?
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