Toll-free verification now asks for both a Privacy Policy URL and a Terms & Conditions URL before submission.
What changed
Two required fields have been added to Step 3 of toll-free verification, under the Messaging use case section and directly below the opt-in workflow images:
- Privacy Policy URL
- Terms & Conditions URL
Steps 1 and 2 are unchanged.
What this means
Starting September 15, 2026, carriers will reject any new toll-free verification submission that does not include both links. Adding the URLs during submission helps keep new toll-free numbers moving through verification.
Existing verified numbers are out of scope for this change and do not need to be updated or re-verified.
Release Images
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