Managed Agents is the current name for the product introduced as Super Agents. It is separate from Agent Studio, the visual builder for custom agent logic, tools, routing, testing, and versions.
Managed Agents are prompt-based. Give an agent a job, knowledge, and permissions, then run it in chat, from an event, or on a schedule. You do not need to draw the process step by step.
How You Build One
Start by describing what you want the agent to do in plain English, or pick one of four starter use cases: Knowledge Base Assistant, Community Moderator, Email Campaign, or Social Media Posting.
A few example prompts from the create screen:
- Follow up with leads who haven’t replied in 3 days
- Tag new contacts as VIP when their deal value is over $10k
- Handle inbound chat questions using my knowledge base and hand off complex ones to a human
From there, the builder walks you through the agent’s name, event or schedule, permissions, capabilities, knowledge base, and instructions before you publish.
Guardrails You Control
You set the limits, and you can see all of them:
- Permissions: grant access only to the contacts, conversations, calendars, invoices, email, and other CRM tools the agent needs
- Knowledge: attach a knowledge base so answers come from content you’ve approved
- Triggers: agents run when you say, whether that’s a chat message, a form submission, or a lead tag being added or removed
- Capabilities: web search and image generation are per-agent toggles
- Publishing: agents must be published before they can be tested or run live, so nothing operates until you deliberately turn it on
- Handoff: write human handoff into the instructions so complex conversations go to your team
Coverage and Billing
AI Employee Growth costs $97 per month and includes 100 Managed Agent runs per month. Unlimited costs $147 per month and includes 1,000 runs; Unlimited is included with Enterprise. One run is a chat session, event invocation, or scheduled invocation. The test area also includes 30 free runs each month.
Agent Studio remains token-based pay-per-use on every tier. It is not included with AI Employee. Account usage-limit settings control whether applicable pay-per-use service continues after an allowance is used.
Read more on the Managed Agents feature page, compare the full AI feature lineup, or schedule a demo to see how the products differ.