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SMBcrm vs ServiceTitan

Compare published SMB plans with quote-based field-service software

At a Glance

Quick Comparison

Pricing

SMBcrm
$97 - $297/mo
2 users on Startup; unlimited on higher plans
ServiceTitan
Custom quote; per-technician model
Review plan limits, add-ons, and billing terms

Best For

SMBcrm

Small and growing service businesses wanting bundled CRM and marketing tools

ServiceTitan

Contractors needing specialized dispatch, payroll, and field-service operations

Plan Details

SMBcrm
Startup includes 2 users
Professional and Enterprise include unlimited users
ServiceTitan
Features and limits vary by plan
Confirm add-ons, usage limits, and billing cycle

Think SMBcrm may fit your needs better than ServiceTitan? Compare plans or schedule a demo — backed by a 60-day money-back guarantee.

See plans and pricing Schedule a Demo
Feature by Feature

Detailed Comparison

See how SMBcrm stacks up against ServiceTitan across the features that matter most to growing businesses.

Feature
SMBcrm
ServiceTitan
Scheduling & Dispatch
CRM & Customer Records
Quotes, Invoicing & Payments
Email & SMS Marketing
Marketing Pro module
Reputation Management
Marketing Pro module
Funnels & Website Builder
Not listed in core packages
AI Employees (voice, chat, content)
Different AI scope
Transparent Published Pricing
Implementation Approach
Vendor-guided
User Pricing
2 on Startup; unlimited on Professional+
Per technician
Pricing Breakdown

Compare Plans and Costs

Plan pricing and product scope differ. Compare SMBcrm with ServiceTitan based on the users, features, add-ons, and usage your business needs.

Recommended
SMBcrm

SMBcrm

Startup
2 users, unlimited contacts, all CRM features, $10 usage credit
$97/mo
Professional
Unlimited users, unlimited contacts, all CRM features, $98 usage credit
$297/mo
Enterprise
Unlimited users, priority support, advanced onboarding, dedicated account manager
Custom

Startup includes 2 users; Professional and Enterprise include unlimited users

S

ServiceTitan

Starter
Scheduling, dispatching, call booking, invoicing, and pricebook
Custom quote
Essentials
Adds mobile estimates and payroll management
Custom quote
The Works
Adds configurable payroll, advanced reporting, commissions, and memberships
Custom quote
Implementation
Confirm services, migration scope, price, and timeline in the proposal
Varies

Competitor pricing and packaging can change. Confirm current plan terms, regional pricing, taxes, discounts, add-ons, and contract requirements with the vendor before purchasing. SMBcrm usage-based charges may apply.

ServiceTitan publishes Starter, Essentials, and The Works packages but requires a personalized quote. Compare per-technician subscription pricing, implementation services, Pro products, and contract terms with the applicable SMBcrm plan and usage.

ServiceTitan's Starter, Essentials, and The Works packages and per-technician quote model verified August 26, 2026. Subscription, implementation, and additional product pricing require a vendor quote. View official ServiceTitan pricing and plan details.

The SMBcrm Advantage

Why Businesses Consider SMBcrm Instead of ServiceTitan

1

SMB Pricing, Published Up Front

No discovery calls to learn the price. $97 or $297 a month, on the website, with a 60-day money-back guarantee.

2

Compare Implementation Scope

Implementation time depends on migration, configuration, integrations, training, and team size. Ask both vendors to define the deployment scope and milestones for your business.

3

Marketing Engine Included

SMBcrm brings email, SMS, review generation, funnels, and optional AI follow-up into the platform. ServiceTitan offers additional Pro products; include them in a like-for-like quote when needed.

4

Different User-Pricing Models

ServiceTitan uses per-technician pricing. SMBcrm Professional includes unlimited users, so compare both models using your current and planned headcount.

Free Migration

Plan your move from ServiceTitan

Free migration includes unlimited contact and company records that your current system can export and SMBcrm can feasibly import. Confirm source fields and import compatibility first. Other records and rebuilding work need a separately agreed scope.

Read the CRM switching checklist
Discuss your move in a demo See How Onboarding Works
Agree on the records to move

Check contact and company exports, field mapping, and sample imports. Confirm any other records, history, or attachments separately.

Rebuild and test your workflow

Identify the follow-up rules to recreate and agree on the help needed. Test replies, booking, and sending restrictions before activation.

Training and support on every plan

Group training and 24/7 support are included. Four one-on-one sessions are included with Professional and Enterprise; Startup can add them at signup.

Check the move before cutover

Review record totals and test the workflow with your team. Keep your source records available until you have verified the move.

60-day money-back guarantee

Ready to switch from ServiceTitan?

Compare CRM, marketing, automation, support, and pricing to decide whether SMBcrm fits your business.

Get Started Schedule a Demo

60-day money-back guarantee

Eligible Startup and Professional initial subscription fees only. Usage and add-ons are excluded. Read the refund terms.

No setup fees

Plan your setup with training and support

Cancel anytime

No long-term contracts, stay because you want to

Still comparing options? See the top ServiceTitan alternatives