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All-in-One Chat Widget Replies Now Supported in the Customer Replied Trigger

The Customer Replied trigger now supports All-in-One Chat as a reply channel with Chat Type and widget configuration filters for more precise workflow automation.

S
SMBcrm Team · February 20, 2026

All-in-One Chat Widget Support in the Customer Replied Trigger

You can now trigger workflows when a customer replies through an All-in-One Chat widget. This update adds clearer options and more specific filters, so you can build automations based on exactly how a customer responded.

What This Update Helps You Do

  • Select All-in-One Chat directly from the Reply Channel dropdown
  • Filter replies by Chat Type (Chat Widget or Live Chat)
  • Select specific All-in-One Chat widget configurations
  • Create cleaner, more precise workflow logic for unified chat setups

What’s New in the Customer Replied Trigger

All-in-One Chat as a Reply Channel

Inside the Customer Replied trigger, you will now see All-in-One Chat as an option under Reply Channel, alongside other channels like Email, Messenger, and more.

Additional Filters

Once Reply Channel is set to All-in-One Chat, two extra layers of filtering appear:

Chat Type filter - Choose between Chat Widget or Live Chat to decide whether the reply needs to come from a full chat widget experience or specifically from the live chat component.

Dynamic widget configuration selection - Based on your Chat Type selection, the next filter updates automatically. If Chat Type is Chat Widget, you see a dropdown listing only All-in-One Chat widgets. If Chat Type is Live Chat, you see a dropdown listing All-in-One Live Chat configurations.

How to Use It

  1. Go to Automation → Workflows
  2. Add a trigger: Customer Replied
  3. Under Reply Channel, select All In One Chat
  4. Choose Chat Type: Chat Widget or Live Chat
  5. Select the specific configuration
  6. Click Save Trigger, add your actions, and publish your workflow

Why This Matters

Previously, replies from unified chat experiences were harder to distinguish cleanly. Now you get a dedicated All-in-One Chat option with structured filters, making it easier to maintain workflows and keep routing and follow-ups consistent across chat sources.

Notes

  • All-in-One Chat support is currently available only in the Customer Replied trigger
  • Existing Chat Widget-based workflow triggers continue working as they do today
  • No migration is required
Tags Automation Communication
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