Auto Follow-Up Is Now a Flow-Based Builder Experience
Auto Follow-Up is now available as a flow-based builder experience, so you can visually configure how Conversation AI re-engages contacts who go inactive or request delayed follow-ups.
What’s New
You can now restart a stalled conversation from within an existing workflow when a contact stops replying, without needing to send them into a separate re-engagement workflow.
This transforms workflows from fire-and-forget automations into state-aware conversations that can pause and continue based on the contact’s behavior.
Why This Matters
- Eliminate separate re-engagement workflows - no more creating and maintaining separate flows
- Preserve conversation context - when contacts go silent mid-flow, the context stays intact
- Resume naturally - Conversation AI continues from the same workflow pause point
Supported Actions
When contacts stop replying:
- AI Capture Information
- AI Message
- Custom Message
- Book Appointment
- Continue Conversation
When contacts indicate they’re busy or request follow-up timing:
- AI Capture Information
- AI Message
- Book Appointment
- Continue Conversation
Recommendations
Consider consolidating existing separate re-engagement workflows by incorporating follow-ups directly into your primary flows. This improves handoff quality and maintains conversation continuity across departments.
If you need help setting up flow-based auto follow-ups, visit our Support page or Contact Us.