Email AI Uses Your Knowledge Base for Better Responses
Email AI can now use your knowledge base articles to generate more accurate and helpful replies.
This update improves how AI-assisted email responses are created by referencing existing help content automatically. It also keeps responses aligned with newly added or updated articles without requiring manual setup.
What Changed
- Email AI now works with the knowledge base to generate responses based on available help articles.
- AI-generated email replies can automatically reference relevant knowledge base content.
- New and updated articles are included automatically, so responses stay current over time.
Why It Matters
- Responses are more accurate and contextual because they use verified help content.
- Teams can reduce manual effort by reusing existing documentation.
- Users can get better guidance through email without needing to raise as many support tickets.
- As your help content changes, AI responses can stay aligned automatically.
If you use AI features in your workflow, this update helps make email assistance more useful. It also strengthens communication tools by grounding replies in your existing help content.
In Case You Missed It
You can also read about Import Email Templates with AI.
Need Help Applying This Update?
If you’d like help rolling this out in SMBcrm, visit Support or request a demo.